Right of withdrawal
Right of withdrawal for consumers
(A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession).
Cancellation policy
Right of withdrawal
You have the right to withdraw from this contract within one month without giving any reason.
The revocation period is one month from the date,
- on which you or a third party named by you, who is not the carrier, have taken possession of the goods, provided that you have ordered one or more goods as part of a single order and these are delivered uniformly;
- on which you or a third party named by you, who is not the carrier, have taken possession of the last goods, provided that you have ordered several goods as part of a single order and these are delivered separately.
To exercise the right to cancel, you must inform us (Vila Ceramica GmbH, Humboldtinsel 2, 13507 Berlin, phone: +49 160 99054960, e-mail: info@vila-ceramica.com) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or e-mail).
You can use the attached sample withdrawal form, but this is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period has expired.
Consequences of revocation
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.
For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment.
We may refuse to refund you until we have received the goods back or you have provided proof that you have returned the goods, whichever is the earliest.
You must hand over or return the goods to the following return addressimmediately and in any case within fourteen days at the latest from the day on which you inform us of the revocation of this contract:
Vila Ceramica GmbH
Rothenburg 9
48143 Münster
The deadline is met if you send the goods before the period of 14 days has expired.
You are responsible for the return costs. On request, we can send you a pre-paid return label, the cost of which we will deduct €5.00 from your refund.
You only have to pay for any loss in value of the goods if this is due to handling of the goods that is not necessary for checking their condition, properties and functionality.
Exclusion or premature expiry of the right of withdrawal
The right of withdrawaldoes not exist for contracts:
- for the delivery of goods which are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer
- for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery
- for the delivery of goods if they have been inseparably mixed with other goods after delivery due to their nature
Information about our products:
Since our products are handmade ceramics, slight variations in glaze, color or shape are characteristic and are not a reason for return in the sense of a defect.
Sample withdrawal form
(If you wish to withdraw from the contract, please complete this form and return it to us).
To:
Vila Ceramica GmbH
Humboldtinsel 2
13507 Berlin
E-mail: info@vila-ceramica.com
I/we () hereby revoke the contract concluded by me/us () for the purchase of the following goods ()
Ordered on () / received on (*)
Name of the consumer(s)
Address of the consumer(s)
Signature of the consumer(s) (only in case of notification on paper)
Date
(*) Please delete as applicable.