Customer support
Do you have questions about your order or about our products in advance? Here are some answers
Are the products really handmade?
Are the products really handmade?
Yes, all pieces are made in small manufactories in Portugal. Each one is unique with individual color gradients and glaze characteristics. Irregularities emphasize the uniqueness and beauty of the pieces.
Do the items always look exactly like the photo?
Do the items always look exactly like the photo?
Yes and no, because each piece differs slightly - in shape, color or surface. These variations are deliberate and show the craftsmanship.
How long does the delivery take?
How long does the delivery take?
Shipping throughout Germany usually takes 2-4 days. In exceptional cases (e.g. limited series) up to 2 weeks.
What happens if the delivery is damaged?
What happens if the delivery is damaged?
A mistake can always happen. Please contact us immediately with a photo or video. Return or replacement is uncomplicated
Are the products dishwasher and microwave safe?
Are the products dishwasher and microwave safe?
Yes, our pieces are food-safe, robust and made for everyday use. Nevertheless, hand washing is gentler on the glaze and surface.
Can I change or cancel my order at a later date?
Can I change or cancel my order at a later date?
It is best to contact us as early as possible. As long as the product is not yet packaged, many things can be adjusted or canceled.
Can I get advice beforehand?
Can I get advice beforehand?
Yes, you can reach our support team via the contact form, by email or by phone. We will respond as quickly as possible.
Can I also order as a company?
Can I also order as a company?
Yes, we offer individual offers for interior projects, gastronomy, events or resale. Discounts are possible from certain quantities.
Simply contact us and we will create a customized offer.